Privacy Policy
Effective Date: August 23, 2025 | Company: Evercool LLC (“Company,” “we,” “us,” “our”) | Contact: sales@evercoolref.com | (551) 250-7100
1) Information We Collect
Identifiers & Contact Information:
Name, mailing address, email address, phone number, and service location.
Commercial Information:
Quotes, orders, invoices, service history, and communications with us.
Device & Usage Information:
IP address, browser and device type, pages viewed, cookies or similar technologies, session data, and approximate location.
Professional or Business Information:
Company name, job title, and role (for commercial or business accounts).
Media & Diagnostics (if provided):
Photos, videos, equipment details, or diagnostic information voluntarily shared with us.
Payment Information:
Payment is processed through third-party payment processors. We may receive transaction tokens or the last four digits of a payment method, but we do not store full credit or debit card numbers.
2) How We Use Information
We use collected information to:
Provide, schedule, and perform our services
Prepare estimates, issue invoices, and process payments
Communicate regarding appointments, service updates, and customer support
Send marketing communications where permitted and with consent
Improve website functionality, performance, and security
Detect fraud, prevent misuse, and comply with legal obligations
3) Text Messaging (SMS/MMS)
If you provide a mobile phone number, we may send you service-related notifications, appointment reminders, estimates, invoices, and occasional marketing messages.
Opt-out: Reply STOP to unsubscribe
Help: Reply HELP for assistance
Message frequency: May vary
Fees: Message and data rates may apply
Consent: Not a condition of purchase
Carriers: Mobile carriers are not liable for delayed or undelivered messages
4) Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, analyze usage, and improve user experience. You may control cookie preferences through your browser settings; however, disabling cookies may affect certain site features.
If we use third-party analytics tools (such as Google Analytics), those providers may place their own cookies subject to their respective privacy policies.
5) Sharing of Information
We may share information with:
Service Providers & Processors:
Third parties that assist with scheduling, dispatch, messaging, analytics, payment processing, hosting, and IT or security services. These providers may access information only as necessary to perform services on our behalf.
Legal & Safety Requirements:
When required to comply with applicable laws, regulations, legal processes, or lawful government requests, or to protect the rights, safety, and property of Evercool LLC or others.
Business Transactions:
In connection with a merger, acquisition, financing, or sale of all or part of our business.
We do not sell personal information.
6) Data Retention
We retain personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Information is deleted or de-identified when no longer required.
7) Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8) Children’s Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
9) Your Choices
Marketing Communications:
You may unsubscribe from marketing emails using the link provided or opt out of SMS messages by replying STOP.
Cookies:
You can manage cookies through browser settings; some features may not function properly without cookies.
Access & Correction:
You may contact us to request access to or correction of your personal information, subject to applicable law.
10) State-Specific Privacy Rights
Depending on your state of residence, you may have additional privacy rights, including rights to access, correct, delete, or request portability of your personal information, or to opt out of certain data processing activities.
To exercise applicable rights, please contact us using the information below. We will respond in accordance with applicable law.
11) Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by an updated “Effective Date” posted on this page. Continued use of our services constitutes acceptance of the updated policy.
12) Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Evercool LLC
📧 sales@evercoolref.com
📞 (551) 250-7100